You can find an overview of the payment methods under the following link: "Payment methods"

No, unfortunately we no longer offer cash on delivery.

Pick-ups are possible during our usual opening hours. Payment can be made in cash or by EC card. Please note, however, that there may be short waiting times for collection.

We send our invoices electronically by e-mail once the order has been fully processed. Invoices are sent as follows:

Standard: Sending invoices by e-mail in PDF format to your registered e-mail address.
Optional: Sending invoices by e-mail in PDF format to a separate e-mail address of your responsible department (accounting, payment department, etc.)

Customs territories (third countries / non-EU member countries):
Invoices including several copies of invoices + customs documents "signed and stamped" are still enclosed with the parcel in paper form. Additionally also by e-mail to the e-mail address of your choice.

now NEW:
From now on, we will automatically store an invoice in PDF format for every order in your user account so that you have direct access to the invoice documents via your personal account and can download them if required. Registration (a personal customer account) is required for this function.

Please enter only the order number you received in the confirmation e-mail as the reason for payment. Other or additional details in the reason for payment may mean that your payment cannot be allocated to your order correctly or with a delay.

Please enter the valid voucher code in the field provided in the shopping cart.

If you have problems with the payment, please check your payment information and try again. In some situations, the browser you are using can also cause problems. It may be helpful to use a different browser and restart the payment process. If the problem persists, please contact our customer service for support.

National shipping via GLS / UPS:
Standard shipping by GLS or UPS is cost-effective, secure and fast. As a rule, the delivery of a standard parcel within Germany takes 1-3 working days.
If you wish, you can speed up shipping by UPS Express with a next working day time option.
Please note that GLS and UPS do not deliver on Saturdays.

Overnight Express (Night Star Express) only in Germany:
Shipping by Overnight express is the perfect domestic shipping option if you are in a hurry. If you order up to 16:00 pm (Monday-Friday), we will send your ordered goods by overnight delivery to the next day with delivery by 08:00 am. The "Overnight express" service of course also includes Saturday delivery.
Important:
The receiver usually can't take receipt the shipment personally. The package will be stored at night to agreed depot places. If you don't have a depot place, the goods will leave right outside the door. Make available a secure depot place for the deliverer, so that the goods will not disappear.

International shipping via UPS :
International orders are usually shipped with UPS. UPS offers us the best conditions for fast and secure worldwide transportation of your goods. However, in exceptional cases and depending on the area, we also use DHL as a shipping service provider to ensure that your order is also delivered reliably to remote or less accessible areas.

Yes, we offer international shipping and deliver to customers in over 150 countries worldwide. Our goal is to provide you with a smooth and reliable delivery, no matter where you are located.

You can find the current shipping costs here: "Shipping costs overview"
You can now calculate the shipping costs for all the countries we offer directly in the shopping cart. Based on the products in your shopping cart, you will be shown the exact calculation of the shipping costs for the cheapest shipping method.

Yes, we offer free standard shipping for orders over a certain order value within Germany.
Details can be found in the following overview: "Free offer"

We always ship orders insured with a tracking number (tracking code / consignment number). You will receive the tracking number from us with the shipping confirmation e-mail. This means you can view the progress of your shipment at any time on the website of the shipping service provider.

No, all parcels usually leave our warehouse in the afternoon from Monday to Friday. There is no shipping at the weekend. However, pick-ups are also possible on Saturdays during our usual opening hours.

In this case, choose the shipping method by Overnight express. Only with this type of delivery the delivery on Saturday is guaranteed until 08:00 am. (Only in Germany)
Your order must be received up to 16:00 pm on Friday at the latest, so that we can still prepare the goods for dispatch in time.
Deliverability is also a requirement here.

Please note the following about the delivery method by Overnight express:
The receiver usually can't take receipt the shipment personally. The package will be stored at night to agreed depot places. If you don't have a depot place, the goods will leave right outside the door. Make available a secure depot place for the deliverer, so that the goods will not disappear.

Yes, we offer all spare parts exclusively in new condition.
The only exception: complete tail lifts and replacement platforms are offered new and used. However, this is clearly indicated in the description.

For items purchased in the Lbw-Shop the purchaser or buyer has the legal rights under the legal guarantee for commercially used items. The warranty period is 12 months and begins on the date of delivery of the goods to the buyer or a third party designated by him.

Further information on the warranty and possible exceptions, e.g. in case of wearing parts or improper use, please refer to our "Terms and conditions".

Finding the right item in our online store is easy and flexible. Here are the various search options available to you:

Using the search bar:
Use our intelligent search bar at the top of the page to search directly for the item you are looking for. Enter relevant keywords, article numbers, reference numbers or product names and view the results.

Using the categories:
Navigate through the various product categories in our store. Select the appropriate category to get an overview of the available items and refine your search.

By manufacturer:
If you prefer a specific manufacturer, you can filter the articles by brand. Simply select the desired manufacturer from the list of available brands to see the corresponding products.

By Tail-Lift type using our special parts finder:
Use our special parts finder for tail lifts. Select the Tail Lift type using the predefined criteria to search for spare parts and accessories for your specific model.

Using the filter features:
Use our comprehensive filter options to narrow down the search results according to various features such as price, product type, material, length and other specifications. These filters allow you to find the right item even more precisely and search specifically for the technical data you know.

Please note that we only offer the most common spare parts in the store. We are constantly expanding our range of spare parts in the store. If you need spare parts that are not listed in our store, please feel free to contact us.
We will help you!

Yes, you can compare items by selecting the "To article comparison" option on the product page. This allows you to view different products side by side and compare their specifications. You can call up your article comparison under the following link: "Article comparison"

Yes, if an item is currently out of stock, you can sign up for an automatic notification on the product page. We will inform you by e-mail as soon as the item is available again within the period you have requested. If the item is out of stock for a longer period of time, you will not receive an availability notification.

Yes, we offer various options for obtaining special prices or discounts. Individual pricing and discount agreements can be made for bulk orders and returning business customers. Please contact our staff for this, as requests for price discounts (conditions) are always subject to internal consultation and review.

We also regularly offer special promotions and discounts, which are announced on our website and in our newsletter. Sign up for our newsletter to make sure you don't miss any offers.

Please note that discounts and special prices cannot be combined, no discounts are granted on selected article groups and certain conditions must always be met. Details can be found in the respective offer conditions or by contacting our customer service.

Nowadays, this question is quite justified, as there is a high number of fake stores and an ever-increasing level of cybercrime on the Internet.

We have a very clear answer to this question:  You can shop with us without hesitation!
Through our many years of activity in the Tail Lift industry and the cooperation with all Tail Lift manufacturers, as well as many well-known workshops, we have earned a serious and reliable status over the years. We attach great importance to customer satisfaction and the loyalty of our customers.

We attach great importance to the security and confidentiality of your data. All data is transmitted in encrypted form. Your data will only be used by us to process your order. No fear of data misuse - the entire ordering process is treated with absolute confidentiality. You can find more detailed information in our "Privacy policy".

Captchas are used to ensure the security and integrity of our website. They are used to ensure that the person accessing our website is a human user and not an automated system or a so-called "Bot".

1. Captchas help to prevent automated systems from filling our forms with spam messages or carrying out fraudulent activities.
2. By using captchas, we protect your personal data and payment information from unauthorized access and malicious attacks.
3. Captchas prevent bots from automatically creating accounts or attempting to compromise our systems through brute-force-attacks.
4. By blocking bots, we can ensure that our server resources remain available for real users, resulting in better performance and user experience.

By using Captchas, we are helping to create a safer and more secure environment for your online purchases. We thank you for your understanding and cooperation in the use of captchas on our website.

We set password requirements to ensure the security of your account and to protect your personal data from unauthorized access. A strong password is one of the most important measures to increase security on the Internet.
When creating a customer account in our online store, we display the strength of your password as "weak", "medium" or "strong", to help you choose a secure password.

We do not pass on your data to third parties without your explicit consent, unless this is necessary for the fulfillment of your order and shipping processing or to comply with legal regulations.

Phishing e-mails try to obtain your personal data by posing as trustworthy sources. Be wary of e-mails that ask for confidential information or contain unusual links. We will never ask you for your password, credit card information or other sensitive data by e-mail.

You can of course also order from us as a "Guest" without registering. However, please remember that you will not be able to take advantage of the benefits of a registered customer account.

Your personal customer area at "My account" offers you many advantages such as for example:

●   Free registration
●   Shop faster and more conveniently
●   Easy management of your customer data
●   Overview of all previous orders
●   Access to invoice documents
●   Payment on invoice for business customers (verification required, creditworthiness assumed)
●   Regular customer discounts for entrepreneurs (agreement required)
●   Newsletter management
●   and even more...

If you would like to take advantage of these benefits, you need to register in our Shop.

That is not a problem at all.
Simply apply for a new password using your e-mail address - you can do this directly under the link: "Forgotten password"
You will then receive an e-mail with a link to assign a new password. Once you have successfully changed your new password, your old password will no longer be valid.

To change your address data, please log in with your e-mail address and password at "My account". You can change your customer data there at any time. Please note that orders that have already been placed remain unaffected by subsequent data changes.

With our free Lbw-Shop-Newsletter, we will inform you by e-mail about current promotions and other interesting topics relating to the entire area of the "Tail Lift".

Don't miss any offers and get the latest information about:

●   Exclusive offers and discount promotions
●   Information about service and maintenance of your Tail Lift
●   New products, bargains, raffles, competitions and much more...

If you would like to benefit from our newsletter, you can register at any time under "Subscribe to newsletter". The newsletter-management is also available in your personal customer account.

The subscription can be terminated at any time by submitting the e-mail address. Your data will not be shared with third parties. Under "Privacy policy" you will find further informations on protecting your data.

When an item is placed in the shopping cart, we check availability and then reserve it for you in a second step at the checkout. In individual cases, it may happen that the last item is purchased by another customer before the reservation is made.

The wish list is a personal list in which you can enter items that you are interested in. A wish list is created automatically as soon as you click on the "Add to notepad" button in the item view. You can view the contents of the notepad you have created by clicking the "Notepad" button at the top of the navigation bar. You can later add a selection of items from this list to your shopping cart.

After completing your order, you will normally receive an automated order confirmation from us by e-mail immediately. If this is not the case after about 30 minutes, please check the spam folder of your e-mail program. If you do not receive an order confirmation in your e-mail inbox, please contact our customer service. We can help you quickly in this matter.

In most cases, this can be due to the following:

●   The e-mail address was inadvertently entered incorrectly during the order process. As a result, the automated e-mail with the order confirmation cannot be sent successfully.
●   The last step in the shopping cart (checkout) has not been completed. The order was therefore not triggered.
●   Our e-mails are blocked by your provider. To ensure that our e-mails are considered trustworthy and are always delivered in the future, we ask you to add our e-mail address to your provider's whitelist.

You can enter and edit your delivery address under "My account" in the address book section. When you place your order, you can then select it for this order.

As long as no payment has been made for your order, you can still change the desired delivery address. To do this, log in to the "My account" area with your password. There you can add a new address as a delivery address under the heading "Address book". Under the heading "Open orders" you can then activate this address for the relevant order.

Yes, of course you have a statutory right of withdrawal. You can revoke your contractual declaration within fourteen days without giving reasons in text form (e.g. letter, e-mail) or by returning the purchased goods. Further information can be found in our "Revocation instructions" for consumers.

In principle, only consumers (private persons) can make use of the right of revocation. We as a business company by law are not obligated to offer a taking back of purchased goods in the B2B-Business (Business to Business).

However, we offer all our business customers the opportunity to return purchased items to us for credit within 14 days of receipt of the goods at their own expense.

Please note that returned goods must be in original, undamaged manufacturer's packaging, must be complete, and must not bear signs of use. Incomplete, used, soiled or tested goods will not be taken back. Please note the 14 day period. If the period is exceeded the withdrawal is not more possible.
(Electrical components can only be returned by prior arrangement)

We reserve the right to charge a restocking fee for improperly returned goods or to refuse to accept the returned goods.
For further information on returning goods as an entrepreneur, please contact our customer service.

Wenn Sie einen Artikel zurücksenden möchten, können Sie den Rücksendeprozess ganz einfach durchführen. Hier sind die Schritte, die Sie befolgen sollten:
Privatkunden:
1. Sie können standardmäßig unser Widerrufsformular verwenden, um eine Rücksendung anzumelden. Das Formular finden Sie auf unserer Website im Bereich "Widerruf". Füllen Sie das Formular aus und legen Sie es Ihrer Rücksendung bei.
2. Sie haben das Recht, die Ware ohne Angabe von Gründen innerhalb von 14 Tagen nach Erhalt auf eigene Kosten zurückzusenden. Stellen Sie sicher, dass die Artikel in ihrem ursprünglichen Zustand und in der Originalverpackung zurückgesendet werden.
3. Seit neuestem bieten wir ein Retourenportal direkt auf unserer Seite an, das sich aktuell in der Beta-Phase befindet und in Zukunft weiter ausgebaut wird. Sie können das Portal bereits über den folgenden Link aufrufen: "Retourenportal"

The refund of the credit depends on the payment method you originally selected for the respective order. If your return is approved, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you.

Can't find the answer to your question? Then please get in touch with our customer service.
Our staff will be happy to help you.

You can reach us as follows:

via Phone
+49 (0)40 42907470

via E-Mail
info@Lbw-Shop.de

via WhatsApp
+49 (0)172 5149088

through our contact page
go to contact form

You can reach us at the following times:

Office
Monday to Friday: 08:00 am - 18:00 pm
Saturday: 09:00 am - 13:00 pm

Workshop
Monday to Friday: 08:00 am - 17:00 pm
Saturday: only by arrangement

We are not available on public holidays.
All inquiries outside the specified times will be processed on the next working day if possible.

You can also contact us via WhatsApp for any matters.
Simply use the following number:
+49 (0)172 5149088

Please remember that we use WhatsApp as a medium specifically for questions and assistance in order to help you quickly and easily. For orders, however, we ask you to use our online store, as all processes can be handled automatically and efficiently here. In this way we ensure that your orders are processed smoothly and above all quickly.

If you have any problems during the ordering process, please contact our customer service. We will be happy to help you and guide you through the ordering process.