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Frequently Asked Questions
Buy online at LBW-SHOP, Your partner for Tail Lift parts.
Safe, fast, simple... & in case of spare parts enquiries competent help guaranteed!
Below you will find the most important customer questions about our shop:
How does the order process work ?
To purchase at our online store, you need to register. Under "Open Account" you can create your own account. After the successful registration you can order spare parts in our shop.With a customer account, you have the following advantages:
- Administration of shipping addresses
- Check order status
- Order History
- Personal Wish List
- Newsletter subscription
How do I get the invoice for my order ?
As a rule the invoice is included in the delivery.For deliveries to a different delivery address, you will receive an invoice via email.
In exceptional cases, you receive your invoice after delivery of the order by email or by post.
Is it possible to return a purchased item as a business company ?
In principle, only consumers (private persons) can make use of the right of revocation.We as a business company by law are not obligated to offer a taking back of purchased goods in the B2B-Business.
We offer all our customers the opportunity, to return the purchased products within 14 days of receipt of the goods to us (at his own expense for credit).
Please note that returned goods must be in original, undamaged manufacturer's packaging, must be complete, and must not bear signs of use.
Incomplete, used, soiled or tested goods will not be taken back.
Please note the 14 day period. If the period is exceeded the withdrawal is not more possible.
(Electrical components can only be returned by prior arrangement)
For further information see under "Revocation Instructions" or contact our customer service.
How do I find the right product ?
You have the option to find the right items either via the direct product search or the search by manufacturer:
Product search via search field:
- Product name / article description
- Our item number (Enter numbers without spaces)
- Manufacturer item number (Enter numbers without spaces)
Product search via manufacturer:
- Manufacturer (all articles)
- mechanical parts (Subcategory)
- electrical parts (Subcategory)
- hydraulic parts (Subcategory)
Please note that we offer only the most common spare parts in the shop.
If you need spare parts which are not listed in our shop, you can feel free to contact us. We help you!
How soon the order will be processed and shipped ?
Orders are processed and shipped as soon as possible within 1-2 days depending on the payment and receipt of payment.
After receipt of payment shipped usually on the same day.
(Orders are shipped only from Monday to Friday)
Which shipping options are available ?
Shipping via UPS:
Standard delivery via UPS is cost effective, safe and fast.
As a rule, deliveries within Germany takes 1 - 2 working days. For other countries see shipping costs.
We ship basically insured with tracking number (tracking code / shipment number).
The tracking number you get with our shipping confirmation via Email. You can view the progress of your shipment at all times.
You can view and track the shipping progress also in your user account.
Shipping via Overnight Express (only in Germany):
The shipment by overnight express is the perfect shipping option when it is urgent.
For orders up to 15:30h we send your ordered goods by overnight express to next day with service up to 8h morning.
Important:
The receiver usually cannot take receipt the shipment personally.
The package will be stored at night to agreed depot places. If you don't have a depot place, the goods will leave right outside the door.
Make available a secure depot place for the deliverer, so that the goods will not disappear.
International shipping via UPS / DHL:
Our clients from abroad are delivered by UPS or DHL.
How much are the shipping costs ?
see "Shipping Costs"
Which payment options are available ?
Is there a minimum order value ?
In our LBW-SHOP there is no minimum order value.Our customers have thus the opportunity to make small orders.
At what times the customer service is available ?
You can contact us by mail, by fax and by telephone at the following times:
- Monday - Friday from 8h to 18h
- Saturday from 9h to 13h